Southern Rail annual forum – user group report

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8th March, 2011, Croydon Park Hotel, East Croydon - This was a very well-organised, all-day, complimentary event by kind courtesy of the Southern... lunch and free all-day travel on Southern for those who needed it. Some 100 delegates attended...  [to read more click on heading]

from Milton Keynes, Southampton and Hastings and everywhere in between. I represented SRUG. We were ranged around circular tables, each with a representative from Southern Rail or Network Rail for personal contact and conversation… Of great note and welcome is that, despite invariable mention of customer services as a generality, everybody who spoke referred to us as passengers. Read full report from Graham Feakins.