Train disruption during the cold weather

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Below is a message for users of Nunhead, Peckham Rye, Denmark Hill stations from SouthEastern Rail Company. They run the trains from Sevenoaks to Blackfriars and Dartford to Victoria.

to "Gibson, Mike",
cc Southwark Rail Users Group

email from Mike Gibson, SouthEastern Rail Company 
Communications survey

As mentioned in our recent newsletter we are carrying out a review of how we and Network Rail dealt with the disruption caused by the snow and ice during the week beginning 5 January. We want to know what worked, what didn't and how we might do better in future. A key part of this process will be how well we communicated with passengers and stakeholders over this period be it through email and text alerts, news broadcasts, posters at stations and our website.

Please give us your assessment of our communications strategy including media interviews, the level and detail of information provided to passengers and stakeholders and your suggestions for improving communications in future.
Things you might like to consider are: were you aware of the disruption to services and our revised timetable from the Did you find our stakeholder alerts helpful? Was there enough information on our website? If you travelled during this period did you see posters at stations advising of the revised timetable? If you were signed up for text or email alerts via our website did you receive them? Please be as frank as possible and we look forward to hearing from you.

Mike Gibson
Public Affairs Manager
Friars Bridge Court
41-45 Blackfriars Road
London SE1 8PG
Tel: 0207 620 5430
Mob: 07768 293 651

Southeastern is a wholly owned subsidiary of Govia Ltd, which is part of The Go-Ahead Group plc and Keolis.  The information herein, including any transmitted files, is confidential; intended for the addressee only; and contains only the personal views of the author.  The Go-Ahead Group plc and its subsidiaries shall not be bound by anything herein and shall not be liable for any losses as a result of virus transmission, although endeavours are made to protect against this.  If you have received this e-mail in error please notify the originator.

Southeastern (is a trading name of London & South Eastern Railway Ltd) is registered in England No. 04860660, The Go-Ahead Group plc is registered in England No. 2100855 and Govia is registered in England No. 3278419). The Registered Office: 3rd Floor, 41-51 Grey Street, Newcastle-upon-Tyne  NE1 6EE